Your credit card will be charged immediately upon confirmation of your booking. For trips scheduled more than 60 days in advance, we offer a deposit option where 50% is charged upfront and the remainder 30 days before departure.

Yes, we offer refunds based on our cancellation policy. Cancellations made 30+ days before departure receive a full refund minus a small processing fee. Cancellations within 14-30 days receive 50% refund, and cancellations within 14 days are non-refundable unless you reschedule.

Unfortunately, pets are not allowed on our group hikes due to safety regulations and wilderness area restrictions. However, we do offer select private tours where well-behaved dogs may be permitted with advance approval.

We recommend starting a fitness routine 4-6 weeks before your trip, focusing on cardio and leg strength. Practice hiking with a loaded backpack if overnight camping is involved. We send detailed preparation guides including training tips, gear recommendations, and what to expect.

Safety is our top priority. All guides are certified in wilderness first aid and CPR. We carry comprehensive safety equipment including first-aid kits, emergency communication devices, and navigation tools. Weather conditions are monitored continuously, and we maintain strict guide-to-participant ratios to ensure personalized attention.

Requirements vary by trip difficulty. Our beginner trails welcome ages 8+ with moderate fitness. Intermediate trips require age 12+ and good fitness levels. Advanced expeditions are for ages 16+ with excellent physical conditioning. Each trip listing includes specific requirements, and we offer pre-trip consultations to ensure proper placement.